W.P. Wakefield Refund Policy

Last updated: 13/08/2025

At W.P. Wakefield, we want you to be fully satisfied with your purchase. This Refund Policy outlines the conditions under which we accept returns and issue refunds, in line with UK consumer protection laws.

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1. Eligibility for Refunds and Returns

• You have 14 days from the date you receive your order to request a return or refund.

• Items must be unused, in their original packaging, and in resaleable condition.

• Proof of purchase (receipt, invoice, or order confirmation) is required.

2. Items That Cannot Be Returned

We are unable to accept returns or provide refunds for:

• Custom-made, cut-to-size, or special-order items.

• Products that have been installed, altered, or damaged after delivery.

• Clearance or sale items marked as non-returnable.

3. Refund Process

• Once we receive your returned item, we will inspect it and notify you of approval or rejection.

• Approved refunds will be processed within 5–7 working days and returned to your original payment method.

• Shipping costs are non-refundable unless the return is due to our error or a faulty item.

4. Faulty or Damaged Goods

If your order arrives damaged or is faulty, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement, repair, or full refund at no extra cost to you.

5. How to Request a Return

To initiate a return, please contact us:
📧 Email: wpwakefields@aol.com
📞 Phone(whatsapp): 07442725782
📍 Or visit us in-store at W.P. Wakefield, 680-682 Lea Bridge Road, leyton. E10 6AP

Disclaimer: This Refund Policy provides general guidance and is not a substitute for legal advice. If you have specific questions regarding your rights, please refer to the Consumer Rights Act 2015 or seek professional legal advice.